- Redesigning services around care pathways: working with clients to review and improve performance in specific areas of care (emergency care, maternity services, and care for older people, for example). Drawing on clinical studies and extensive experience, we help clients understand what high-quality cost-effective care looks like and reallocate resources as needed. Return-on-investment analyses and cost curves help leaders identify which services to invest in and which to divest.
- Anticipating industry evolution: We help clients understand healthcare reform, evolving consumer preferences, and demographic changes. We bring proprietary research on the attitudes of healthcare consumers and employers, proprietary modeling of the healthcare economy, and bespoke market and consumer research. With detailed modeling at the geographic and demographic micro-segment level, we help clients develop a strategy for success in a post-reform market.
- Balance corporate profiles: We assist clients in adjusting corporate portfolios given recent market disruptions, including evaluating potential opportunities for mergers, acquisitions, and joint ventures. We help identify where to compete, what investments to make across geographies, and where new business opportunities are—areas like administrative services organizations and government-funded managed care, for example.
- Improve Incentive systems: We advise clients on introducing innovative and effective incentive/payment systems and delivery models. These models often encourage greater integration of care with more patient involvement. We also help implement technology tools to support new care pathways and reconfigured provider networks, to monitor performance, and to support transparency.
- Develop business unit strategy: We evaluate performance and work with clients to set strategic positioning for business areas, including individual, small group, large national, and government lines of business. For example, we draw upon a distinctive approach to understanding whether a plan is succeeding because of differentiated benefits or lower pricing.