PlatinoTech.

Privacy Policy for PCI

Effective Date: Jan 2025

At PCI ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across all forms of digital communication, including but not limited to SMS, MMS, phone calls, and email.

1. Information We Collect We may collect the following types of personal information through various communication channels:

Contact Information: Name, phone number, email address, mailing address. Communication Data: Content of messages (SMS, MMS, email), call recordings (where permitted by law), metadata such as time, date, and duration of communications. Technical Data: Device identifiers, IP address, communication preferences, and carrier/network information.

2. How We Collect Information We may collect information in the following ways:

Directly from you when you send us messages or call us. Automatically when you engage with our digital communication services. From third-party service providers who facilitate our communication channels.

3. How We Use Your Information We use the collected information to:

Communicate with you regarding our products, services, and updates. Provide customer support and respond to inquiries. Confirm transactions, appointments, or account-related activity. Improve our services and communication experience. Comply with legal obligations or enforce our rights.

4. Consent and Opt-In We will only send marketing or promotional content via SMS, MMS, email, or phone calls with your explicit consent, in accordance with applicable laws (e.g., TCPA, CAN-SPAM, GDPR). You may opt in via web forms, verbal agreements, or written consent.

5. Opt-Out and Preferences You can opt out of receiving promotional communications at any time:

SMS/MMS: Reply STOP to unsubscribe. Email: Click the unsubscribe link at the bottom of any marketing email. Phone Calls: Inform our representative or contact us directly. General: Contact us at [Insert Contact Information] to manage your preferences. Please note that even after opting out of marketing communications, we may still contact you for transactional or administrative purposes.

6. Data Security We take reasonable administrative, technical, and physical measures to protect your information. However, no communication system is completely secure. Use caution when sharing sensitive information via digital channels.

7. Data Sharing and Disclosure We do not sell your personal information. We may share your information with:

Authorized third-party service providers (e.g., communication platforms, CRM tools). Regulatory or legal authorities when required by law. Our affiliates or partners for operational purposes, under confidentiality obligations.

8. Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call recordings and message logs may be stored for audit, compliance, and quality assurance.

9. Your Rights Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data. Withdraw consent to communications. Lodge a complaint with a data protection authority. To exercise these rights, contact us.

10. Changes to This Policy We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our communication services after updates constitutes acceptance.

11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PCI, 150 E Campus View Blvd, Suite: 110, Columbus , OH 43235 Compliance@PlatinoTech.com 614.343.3732